Veterans can soon submit benefit claims through a video screen at the Abie Abraham VA Health Care Center in Butler County.
Starting this Friday, July 13, and continuing every other Friday from then on, local vets who want information on their benefits can contact VA staff through a teleconference station.
The program, called TeleBenefits, is a walk-in service to help veterans who may have trouble with technology or have geographic limitations get the information they need.
“Through this new service, Veterans can expect to travel less and have immediate and efficient benefits assistance,” said Amy Stewart, Transition and Care Management Program Manager at VA Butler Healthcare who helps coordinate this new service for Butler Veterans. “There is no need to call, no need to drive to the VA Regional Office, TeleBenefits brings a Virtual Agent to Veterans.”
Telebenefits aims to improve access to VA benefits and services for Veterans who may experience geographic or technology limitations, or who prefer a face-to-face interaction due to the nature of assistance required or based upon preference over other access options.
Veterans may utilize this new, walk-in service (no appointments) every other Friday at the Abie Abraham VA Health Care Center (Waiting Room 1) from 8:00am-12:00pm. Upcoming dates for Telebenefits sessions are: July 13, July 27, and August 10. To learn more, Veterans may contact: Amy Stewart (878-271-6120) or Amy Kunst (878-271-6119).
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