State officials say they are working to fix high rates of unanswered calls to the state’s child abuse reporting hotline.
Human Services Secretary Ted Dallas outlined those efforts Tuesday after Auditor General Eugene DePasquale said his agency found that 42,000 calls, about 22 percent, went unanswered in 2015.
Calls to the hotline grew after a law went into effect in 2015 that significantly expanded the categories of adults who must get clearances and undergo criminal background checks before working with children.
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